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Safety and well-being

Are you bored, lonely or distressed? Do you find it hard to cope with life’s daily challenges? Are you afraid of falling and being unable to call for help?

We offer these programs to ensure your well-being and to help you feel safe at home.

Friendly Calls and Safety Check-ins

Would you like to talk about everything and nothing with a friendly voice? Would you feel safer knowing that someone will check in on you regularly? Our friendly calls and safety check-in service is staffed by volunteers and is designed to reduce social isolation and check on your safety

How does the Friendly Calls and Safety Check-in service work?

  1. You will be matched with a volunteer who will call you at a mutually agreed upon time once a week. 
  2. There is no time limit for each call, but you must respect the date and time agreed upon for the call.
  3. You can use this service for as long as you wish.

Who are the friendly calls and safety check-ins for?

This service is available is to people aged 55 and older, and adults with special needs.

How do I sign up for Friendly and Safety Calls?

Please call Josée Gagné at 613-632-0939 to sign up for this service.

Is there a fee for friendly calls and safety check-ins?

There is no charge! The Friendly Calls and Safety Check-in service is free.

Senior Wellness Program

Are you experiencing distress? Do you sometimes lack food or other basic needs for healthy living? Do you need help with day-to-day problems? The Senior Wellness Program can help you improve your living conditions and those of your caregivers.

How does the Senior Wellness Program work?

  1. You can ask help for yourself, a loved one or a client by calling 613-632-0939 or toll-free at 1-800-267-0853. 
  2. The program coordinator will call you. If you agree, she will visit you and discuss your situation. She will help you come up with solutions, Then, together, you will make an action plan that meets your needs. She may also refer you to other agencies or resources.
  3. You will work together until your situation improves.

Who is the Senior Wellness Program for?

The Senior Wellness Program is for people aged 55 and older, and adults with special needs.

Is there a fee for this service?

There is no charge for the Senior Wellness Program.

Personal Assistance System

The Personal Assistance System is an alert button. It is programmed to automatically call for help when you press the button. This system can help you feel more secure in your home.

How does the Personal Assistance System work?

The system accepts up to nine pre-programmed telephone numbers, such as family members, neighbours or friends.

When you press the button, the person you are calling receives a message telling them that you need help. If the person at the first phone number does not answer, the system automatically dials the second programmed number, and so on.

You can wear the alert button as a necklace or bracelet.

Who can benefit from the Personal Assistance System?

This service is offered to people aged 55 and older, and at risk of falling, as well as to adults with special needs living in the Prescott-Russell region.

Is there a fee for this service?

This service is free. We will lend you the system for as long as you need it, and as long as you are a client of Prescott-Russell Community Services.

How do I get a Personal Assistance System?

To request a Personal Assistance System, please call Josée Gagné at 613-632-0939.

Grief Support

Have you lost a loved one? Do you need to talk about it and express your feelings? We offer a caring and compassionate presence to help you through this ordeal whether the bereavement is recent or several months old.

The Grief Support Program is offered to people of all ages living in the Prescott-Russell region.

The program includes a helpline and support provided by volunteers trained by the Champlain Palliative Care Program.

Upon receiving a call for help, we gather a few information and then put you in touch with a program volunteer. You will then journey together, at your own pace and according to your needs.

Our volunteers have been trained in palliative care to help patients and their families. These volunteers are empathic, respectful and open-minded individuals providing a non-judgmental presence. However, they are not therapists, and if needed, they can point you to professional services.


How does the Grief Support Program work?

When we receive a request for help, we take down a few details, then put you in touch with a program volunteer. You then proceed at your own pace and according to your own needs.

Is there a fee for this service?

No, this service is offered free of charge.

How can I get help?

For more information, please contact Josée Gagné at 613-632-0939.

Respite Program for Caregivers

Do you provide significant assistance to a loved one facing a loss of independence? Do you worry about leaving this person alone at home when you have to go out? Do you need time off to take care of yourself? If so, you can call on the Respite Program for Caregivers.

The program is for caregivers of eligible clients who are adults in need of constant supervision due to their health condition. For example, they may have a physical disability, a chronic illness, a diagnosis of dementia, or be in convalescence or palliative care.

The caregiver respite program is provided by support workers trained to ensure the safety and well-being of the person being cared for at home. This allows the natural caregiver to leave the house for a few hours.

Here are some examples of activities that support workers can do with the person being cared for.

  • Help with taking a bath, going to the washroom and dressing
  • Preparing meals and helping with eating and drinking
  • Assistance with taking medication
  • Social activities: conversation, walking, games
  • Stimulation and motor skills activities
  • Assistance with housekeeping
  • Assistance with hobbies
  • Supervision

Is there a fee?

The fee for the respite program is $25 per hour.

How do I ask for respite services?

To request the respite program, please contact Manon Gareau at 613-632-0939.

Do you know about all our services?

We offer a wide range of programs and services to help you age well at home. To learn more, please visit the page Services.


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Community Dinners

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Assisted Living

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Safety & Well-being

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